i tried using the complaint form and it seems like smth is definitely broken. it wouldn't submit for the same reason as the helplink form:
Form failed to submit. The following error(s) occured:
You need to pass the human verification challenge before proceeding.

i tried including screenshots of the error msg using the attachment section at the bottom of the page and here's what i got:
you do not have permission to access this page. This could be due to one of several reasons:
Your user account may not have sufficient privileges to access this page. Are you trying to edit someone else's post, access administrative features or some other privileged system?
If you are trying to post, the administrator may have disabled your account, or it may be awaiting activation.

Welcome to TeenHelp! I'm sorry you're having problems with some of our forms. I have done some testing and can confirm the issue you are experiencing with our ReCAPTCHA (human verification) however I need to look into this further to resolve this issue for you. In the meantime please feel free to send messages to myself & other Staff members and we can manually put them where they need to go. For example if you need to submit a HelpLINK request, our HelpLINK Officer (Celyn) can do this for you. I hope to be able to fix this soon.

I have looked into both of these issues and fixed them.