the form is failing to send. it keeps giving me this error msg every time i try to submit it: Form failed to submit. The following error(s) occured:
You need to pass the human verification challenge before proceeding.
yet there's no such prompt or captcha. i even checked on my computer and cellphone with 2 different browsers

I'm sorry you're having problems with some of our forms. I have done some testing and can confirm the issue you are experiencing with our ReCAPTCHA (human verification) however I need to look into this further to resolve this issue for you. In the meantime please feel free to send messages to myself & other Staff members and we can manually put them where they need to go. For example if you need to submit a HelpLINK request, our HelpLINK Officer (Celyn) can do this for you. I hope to be able to fix this soon.

I've determined the cause of this issue and fixed this.