Hi everyone,
Thank you to those have shared your ideas so far, I just want to share an update on some of the actions we are taking in response to your feedback:
1) We have updated our Terms of Service with
a clearer policy related to this. We have also given more focus to our existing rules related to respect, safety & wellbeing.
Quote:
Equality, Diversity and Inclusion Policy
TeenHelp is a safe and inclusive space which promotes tolerance and understanding, and where all users can be themselves without judgement. We encourage everybody to ask questions and share their views with an open mind in order to foster learning and growth. All users will be treated equally regardless of their sex, sexual orientation, gender or gender identity, age, ethnicity, disability, culture, religion, political views, lifestyle or any other reason.
- Hateful descriptions or images will not be tolerated anywhere on TeenHelp. TeenHelp stands firmly against any form of hate including (but not limited to) sexism, racism, homophobia, transphobia or ableism.
- Users should respect that others may choose to identify in a wide range of ways. Users should address people in the way they prefer to be addressed, including using their chosen names and pronouns.
- Users should be sensitive to how and where they express views, for example some discussions are more suitable in the Current Events and Debates forum rather than a Support-orientated forum.
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2) Updated gender & pronoun selection on the Forums and implemented it in the Chat Room.
3) Committed to publishing positive stories of trans members (and any other group too). We have an existing Stories section in our Articles, which is now more prominent on our Resources page - please share your story with us to be published.
4) We were already celebrating Pride Month, but will be adding some additional content to this now. Additionally we are reviewing our approach to content and communications.
5) We are exploring options for Staff training and incorporating this into Staff meetings.
I would invite all of you to play your role in this. If you want more stories about trans people, help to write them for us (please contact
cyenfin or
MsNobleEleanor to get started). If you want more positive content on social media or articles,
apply to volunteer (we have roles open for all areas).
TH was build on people working together on these things to make them happen. This is how we've worked since day 1 and it's how we work now, so please get involved!