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Name: Hollie
Age: 29
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Re: Did two interviews for help desk jobs! Any advice or so? - April 4th 2022, 09:41 PM

Congrats on the interviews! I hope they go really well - it sounds like something you'd be great at.

I work with older people and IT is something we get questions about all the time. We have drop in sessions run by a volunteer to help people with devices - so it's definitely something you can find topics on! One piece of advice I have is to maybe open yourself up to suggestions from the people you'd be helping. You could have a suggestions box so people can request specific topics for example. If you'll be working as a part of the IT help desk anyway, you'll find you probably pick common queries up as you go, so you wont just have to pluck something out of thin air. Maybe keep a notepad by you so you can make notes of common problems, and then you can explore these more in a class.

Wishing you luck with the interviews!


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