[Kate*]

I'm NOT sorry for nagging you. I'm doing what I have to do to get the needed information you aren't giving me. There's a difference between nagging and being responsible. I have to look out for myself if no one else is going to do it.

I REALLY need you to leave me alone for 2 minutes, I can only deal with one major issue and set of people at once and I can't tell you anything until I deal with them first anyway!

And, I just confirmed as suspected, that the problem is either with the system or with you. If I don't hear anything by Monday, I'll call AGAIN!

We need to schedule these closer together, once a month is not enough, but I think your receptionists are part of the problem. And PLEASE tell me the door will be open. I don't want to get locked out like the other people did.