[Kate*]

You're company owes us a HUGE apology. You said that someone would come to fix our dryer after noon today and that they would call beforehand. Not only did they never call, but NO ONE CAME and when we called to check, there was no one answering the damn phone. We used you because of the excellent service we got last time, but unless you issue us a MAJOR apology, (and I think a discount is in order also), we will not use your company again. I have to go back to school tomorrow and ALL MY CLOTHES ARE STILL WET because you never showed up!