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Rob Offline
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Live Help is on the move. - May 1st 2022, 11:51 PM
TeenHelp has run Live Help since 2005 and this is a really important way for members to find support in real time.

Following a review of how we run this service and due to lower uptake on the current system, we have migrated this onto our already popular Discord server so that users can continue to receive live support.

In addition to the Support & Advice room, the Chat Room will be staffed by our Mentor team and wider Staff team and we will be facilitating ways for you to connect for 1-2-1 and group support, such as through advice days, support discussions and help requests.

This is hopefully the next useful step in taking this really useful service forward and keeping it for the benefit of our members.

Kind regards,
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Re: Live Help is moving. - May 1st 2022, 11:52 PM
This is the best move IMO. I am glad to hear it isn't completely over.
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Re: Live Help is moving. - May 3rd 2022, 06:07 AM
Good news! I was surprised the OG thing was still a feature tbh.

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Re: Live Help is moving. - May 3rd 2022, 05:11 PM
I think this is a great idea, I look forward to new support features being added to the chat room.
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Re: Live Help is moving. - May 4th 2022, 12:17 AM
I think hat's a really good idea and definitely a step in the right direction! All chat can still operate the same, too.
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Re: Live Help is moving. - May 4th 2022, 11:06 AM
Sounds great! I'm so excited!

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Re: Live Help is on the move. - May 5th 2022, 04:41 PM
It's fantastic to see you keep on implementing new ideas on TH.

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Re: Live Help is on the move. - May 9th 2022, 10:35 AM
Great idea! Looking forward to see how this implementation goes!

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Re: Live Help is on the move. - May 22nd 2022, 09:25 PM
Sounds great but how will it work, will there like be a I need help button in the chatroom like we had previously in a chatroom a long time ago? as at current I am not sure theres a way to tell who is in which room within in the discord chatroom itself?

'There will be bad days, there will be good days, there will be really bad days, and really good days, and days that are not bad or good but just simply suck, but either way you got through it and you are here today and that is all that really matters''
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Re: Live Help is on the move. - May 23rd 2022, 07:34 AM
Quote:
Originally Posted by WhisperingSilence View Post
Sounds great but how will it work, will there like be a I need help button in the chatroom like we had previously in a chatroom a long time ago? as at current I am not sure theres a way to tell who is in which room within in the discord chatroom itself?

Hey, you can type !help [your message] to send a help request to Staff members, which may be useful if nobody is replying in Support & Advice channel.
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Re: Live Help is on the move. - May 23rd 2022, 10:48 PM
Quote:
Originally Posted by Rob View Post
Hey, you can type !help [your message] to send a help request to Staff members, which may be useful if nobody is replying in Support & Advice channel.
ahh cool that makes more sense, perhaps we could have a message at the top of the chat room showing that function? Just thinking it would be potentially useful for alot of members,

'There will be bad days, there will be good days, there will be really bad days, and really good days, and days that are not bad or good but just simply suck, but either way you got through it and you are here today and that is all that really matters''
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Re: Live Help is on the move. - May 24th 2022, 02:01 AM
Quote:
Originally Posted by WhisperingSilence View Post
ahh cool that makes more sense, perhaps we could have a message at the top of the chat room showing that function? Just thinking it would be potentially useful for alot of members,
Yes, I think it would be good to have a message pinned in the support and advice channel perhaps. Maybe even the welcome channel.
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