Source: Announcements forum | Thread.


Hello everyone,

I am pleased to welcome Robin (PSY) and Haley (Halcyon) into two new roles on the site.

Robin is taking up the new position of Operations Team Leader and will be leading our advice services and other general operations including the Support Forums, Chat Room, HelpLINK and Live Help.

Meanwhile Haley will be taking on the new role of Publications Team ...

Source: Announcements forum | Thread.


Hello everyone,

This year has been challenging and full of change. There have been many days of shock, sorrow, and frustration for us all – in the world, on TeenHelp and undoubtedly in our own lives too. As the world rapidly changes around us some changes have been for the better while many have not. There has been global uncertainty from widespread disease to terrorism and civil war....

Source: Announcements forum | Thread.


Hello everyone,

It is my pleasure to announce on Christmas Day our first ever Volunteer Of The Year Award. This award will recognise the magnificent contribution of one of our volunteers who has gone above and beyond this year. Following our message of making the world a better place, it is fitting that I am able to acknowledge the brilliant work that many are already doing.
...

Source: Announcements forum | Thread.


Hello everybody,

I am pleased to announce the introduction of a new Videos system. The new system is far more user friendly than our current system and has numerous additional features that make your video watching easier and more enjoyable including:

• Descriptions of each videos so you can find out what each video is about before watching.
• Searching for videos by key words and tags.
• Rating

...

Source: Announcements forum | Thread.


Hello everybody,

I am pleased to announce that we have introduced a mobile version of TeenHelp. This style is better optimised for mobile devices, which will make it easier to read information and to navigate around the site on your phones and tablets than with the current style.

There are a few features that don't work fully on the mobile style yet (e.g. some pages are stretched),...

Source: Announcements forum | Thread.


Hello everybody,

We are currently recruiting for a new TeenHelp volunteer role, Chat Room Mentors. The primary purpose of this role is to deliver our Facilitated Chat Room Discussions (FCRDs) that take place each week on Saturdays. In addition to this the role also involves providing support and advice to users who need help in our Chat Room at other times.

• As our FCRDs

...

Source: Announcements forum | Thread.


Hello everybody,

Just to let you know that today we've launched a new Live Help system, so the next time you go on it will look somewhat different. There's not a tremendous amount to tell you about the system as it works more or less the same as our previous one did. The main benefit to us of the new system is that we have much greater control over it.

Source: Announcements forum | Thread.

...

Source: Announcements forum | Thread.


Hello everybody,

We have another survey for you, this time a User Demographics Survey to find out all about the people who use TeenHelp. This is information that we have never collected before and yet it is of immense interest to us and others. It is often asked of us when we begin working in partnership with other organisations and it will also enable us to tailor our services better...

Source: Announcements forum | Thread.


Hello everybody,

We are pleased to be able to release the preliminary results of this survey, which gives an overview of what we found. Some of the key findings include:

• Most users enjoy helping others, with our Support Forums being overwhelmingly our most popular service.
• Users think we provide a good range of features and that our information and publications

...